LEGAL

Terms of Service

Last updated: May 2025

1. About SOLENE HAUS

SOLENE HAUS ("we", "us", "our") is a global art ecosystem platform connecting artists, buyers, galleries, and service providers. By accessing or using solenehaus.com you agree to be bound by these Terms of Service. If you do not agree to these terms please do not use the platform.

SOLENE HAUS is operated by SOLENE HAUS Pty Ltd, registered in Australia.

2. Artist Terms

2.1 Application and acceptance. Artists must apply to join SOLENE HAUS. Acceptance is at our sole discretion. We reserve the right to decline any application without providing a reason.

2.2 Original work only. By listing work on SOLENE HAUS you confirm that all works are your own original creations, that you hold full copyright and intellectual property rights, and that you have the right to sell them. Listing work that is not your own, that infringes copyright, or that misrepresents authorship will result in immediate removal and permanent account suspension.

2.3 Commission. SOLENE HAUS charges zero commission on sales made through the platform. Artists keep 100% of all sale proceeds. Revenue is generated exclusively through membership fees.

2.4 Pricing. Artists set their own prices. SOLENE HAUS does not impose minimum or maximum prices but reserves the right to remove listings that are priced in a manner inconsistent with the platform's premium positioning.

2.5 On-platform communication. All communication between artists and buyers must take place through the SOLENE HAUS messaging system. Sharing personal contact details - email addresses, phone numbers, social media handles - within the platform messaging system is strictly prohibited and will result in a warning, suspension, or permanent removal depending on severity and frequency.

2.6 Off-platform transactions. Artists must not facilitate or encourage buyers to transact outside of SOLENE HAUS. Any sale of a work that was enquired about through the platform must be processed through the platform. Evidence of off-platform transactions will result in immediate account suspension and recovery of applicable commission.

2.7 Subscriptions. Artist subscriptions are billed monthly. Subscriptions can be cancelled at any time with effect from the next billing cycle. No refunds are provided for partial months.

2.8 HAUS Studio. Website bookings require a deposit that is non-refundable if cancelled within 30 days of the confirmed start week. The balance is due on delivery. Monthly subscription fees activate on site launch.

3. Buyer Terms

3.1 Purchases. All purchases made through SOLENE HAUS are final unless the artwork received is materially different from its listing description. Buyers are encouraged to enquire thoroughly before purchase.

3.2 Brief submissions. Brief submission fees are charged at the time of submission and are credited in full against the first purchase made as a result of the brief. Fees are refundable only if SOLENE HAUS is unable to identify a suitable match.

3.3 Trade membership. Trade membership fees are charged annually and are non-refundable.

3.4 On-platform communication. Buyers must communicate with artists through the SOLENE HAUS platform only. Attempting to contact artists directly or to facilitate off-platform transactions will result in account suspension.

3.5 Authenticity. All works on SOLENE HAUS are original works by verified artists. A certificate of authenticity is issued with every sale.

4. Partner Terms

4.1 Partner applications. Service provider partnership applications are reviewed personally. Acceptance is at our sole discretion.

4.2 Annual fees. Partner annual fees are due on acceptance and on each anniversary of acceptance. Fees are non-refundable.

4.3 Referral commissions. Referral commissions are calculated on the net value of each job referred and are deducted before payment to the service provider.

4.4 Exclusivity. Where an exclusive partner status has been agreed this exclusivity applies only to the specific category and region agreed in writing. SOLENE HAUS reserves the right to modify exclusivity arrangements with 90 days written notice.

4.5 Standards. Partners must maintain the service standards expected of a premium platform. SOLENE HAUS reserves the right to remove partners who receive consistent negative feedback from artists or buyers.

5. Intellectual Property

5.1 Artist content. Artists retain full copyright ownership of all works listed on SOLENE HAUS. By listing on the platform artists grant SOLENE HAUS a non-exclusive, royalty-free licence to display, reproduce and promote their work for the purposes of operating and marketing the platform.

5.2 Platform content. All SOLENE HAUS branding, design, copy, and platform code is the intellectual property of SOLENE HAUS Pty Ltd and may not be reproduced without written permission.

6. Prohibited Conduct

The following conduct is strictly prohibited on SOLENE HAUS:

- Listing or selling work that is not your own original creation - Sharing personal contact details in platform messaging - Facilitating or encouraging off-platform transactions - Creating multiple accounts - Misrepresenting your identity, credentials, or artwork - Engaging in any form of harassment, discrimination, or abusive behaviour toward other users - Attempting to circumvent platform security or payment systems - Using the platform for any unlawful purpose

Violations will result in warning, suspension, or permanent removal depending on severity.

7. Limitation of Liability

SOLENE HAUS acts as a platform connecting buyers and sellers. We are not responsible for the quality, authenticity, or delivery of artworks beyond what is expressly stated in these terms. Our total liability to any user in connection with the platform is limited to the fees paid to us by that user in the 12 months preceding the claim.

8. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

9. Changes to These Terms

SOLENE HAUS reserves the right to update these terms at any time. Users will be notified of material changes by email. Continued use of the platform after notification constitutes acceptance of the updated terms.

10. Contact

For any questions about these terms please contact us at info@solenehaus.com